FAQ and Policies

CHANGE PICK UP TIME:

Any modifications must be submitted at least 24 hours of arrangement. If not can not guarantee pick up time.

PICK UP INSTRUCTIONS:

Driver will contact passenger about 15 minutes before pick up time. Driver will instruct passenger on the best place to meet. Please make sure cell phone is on.

TERMS and CONDITIONS:

Payment Method:

Limousine and Personal Assistance Services
Visa, MasterCard, American Express Or Discover Wire Transfers with Credit Card Back Up on Services of Personal Security, Private Plane , Helicopter, Yacht Charters
ALL Payments for ALL services are to be made in advance before service are rendered.

Estimate amount: $
Deposit:$
Balance: $
Balance will be charged to card on file 3 days before services rendered.
Except: Plane, Helicopter, Yacht Charter and Security Services
ALL Deposits for Special Venues and Charters are Non refundable.
If Balances can not be collected from card on file agreement or another credit card is not provided. This Agreement will be canceled and services will not be rendered and deposit will be not returned.

Cost of Services:

Limousine Service:
$xxxx.xx includes gratuity and fees per hour
Trip is based up to xxxx hours of service from garage to garage
Overtime is at the same hourly rate.

Cancellation policy: if cancellation is less then 2 days of pick up date we will charge 100% of the booking charges on: Sedans, SUVs, Vans Cancellation policy: if cancellation is less then 7 days of pick up date we will charge 100% of the booking charges on: All Limousines, All Buses, Mercedes, Lexis, Infinity, Bentley, Rolls Royce

Air/Sea Charters:

Charters Prices $xxxxx.xx are based upon estimate hours contracted for point to point
Overtime is based on the same contracted rate.

Cancellation policy:

Deposits/Payments are Non refundable.
Any Damages (Vomit, breakage, smoking, vandalism..etc) start at $300.00 and up.
Superior Transportation is not responsible for any items left behind by passenger/s.

No Smoking in Sedans, SUVs, Vans, Limousines and all Buses
Alcoholic beverages are allowed on
Limousines, Planes**, Yachts and Party Buses only.* * All Passengers must be over 21. ** Passenger compartment is separate. 

In the event that there is a situation that is out of the control of Superior Transportation as example: accident, mechanical failure. Superior will send a equivalent vehicle as a replacement. If a replacement vehicle can NOT be used do to the fact of availability. Either Superior will reschedule if possible or refund any money's or credits. If Superior Reschedules,  ALL terms and conditions apply. If weather is a factor in the delay or cancellation of service being rendered. Superior transportation will either reschedule or make the best possible time to keep the appointed time.

Additional Charges:

Delays for airport pick ups due to delayed flights circling airports  or diverted flights, lost luggage is the clients responsibilities to pay waiting time fees per hour. If the pick up time exceeds 1 hour after actual landing time.

Air/Sea Charters:

Additional charges with be charged in the case delays at arrival point of 2 hours or more on a per hour bases,

How does the pick-up work?

Our professional chauffeurs will be standing at the pick-up location/s 15 minutes prior to pick up time with signage. (It's required, chauffeur/s or dispatch will contact customer/passenger cell phone/s).

What type of packages do you offer?

We cater to all sorts of clientele, our packages range from but are not limited too: Corporate functions, Night out on the Town, Birthdays, Proms, Bachelor/Bachelorette parties and more............

Do you have special requests?

We can offer custom accessories want a certain type of music, champagne, flowers to make your experence extra special...no request is to small or big..Just Ask!

What is the difference between a transfer and a charter?

A transfer is from point a to b in town, and a charter is on an hourly basis and all vehicles have a three hour minimum except for the buses they have a five hour minimum.